PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. By using this site (visiting or purchasing products), you signify your agreement to these Terms and Conditions.

The online shop is property of NATURA SRL and it is operated by SC NATURAL EXPERT SRL, CUI RO17809457, with headquarters in POPESTI-LEORDENI, Fagului str., no. 23, office 1, ILFOV county, bank account RO63 BRDE 441S V506 3626 4410 opened at BRD Unirea branch, registered at the Office of Commerce under no. J23/1412/2005, social capital of 10.000 ron, registered in the evidence registry for processing personal data of ANSPDCP with no. 26958.

You agree and accept that, without any previous notification, we can delete or add any information from the site, we can interrupt all activity on the site or we can archive the contents of the site. Casa Panciu makes no representation whatsoever regarding the content of any other web sites which you may access from this site. When you access a non-Casa Panciu web site, please understand that it is independent from Casa Panciu and that Casa Panciu has no control over the content on that web site. A link to a non-Casa Panciu web site does not mean that Casa Panciu endorses or accepts any responsibility for the content or use of such web site.

Obligations at submitting to the site

By using this service, you agree to provide valid, correct, actual and complete information about yourself, just as they are specified in the user registration section.

In case we consider that this condition is not respected, we reserve the right to block your access in using the service without previous notification, for a definite or an indefinite period of time.

Ordering from

An order can be placed by using the order form or by phone. After the order is placed, you will receive a proforma bill in which you can find details about the products ordered and your personal data. If you notice any mistake in your order, please contact us immediately. If you do not do so, we are to understand that you accept the details, prices, products, the delivery and billing date of your order, as presented.

Accepting an order from us takes place when you are contacted by phone or via email and confirm the order.

Refusal of an order

At the refusal of an order you will be notified via email of the reason of the refusal.

We are entitled to refuse an order if:

-          We currently do not have on stock the ordered product

-          Your payment has not been finalized in case of card payment or bank transfer

-          There has been an error regarding the price or the description of the product

-          You are not eligible to place an order (you are under-age, you have placed orders in the past but which you did not pick up, etc.)

Returning policy             

We expect you to be fully satisfied when you buy wines from CASA PANCIU. Therefore, if you are not satisfied by the wines you have purchased, you can return the unopened bottles and we will reimburse you their cost. Romanian legislation states that the consumer has the right to send a written notification to the merchant, for 10 working days from the receiving of the products, in which he annuls the order, without any penalties or without invoking any reason. customers can return the purchased products, unopened bottles, preferable in the original packaging, within 10 working days from the delivery, with no penalties and without invoking any reason. The return of the products will be made on the provider’s expense. will reimburse the cost or the returned products in maximum 15 days from the written notification.

The returning of the products is mandatory done after you have notified us by contacting us, via email. We reserve the right to refuse receiving the returning packages without a written notification.

“Clients” or “consumers” are only those persons without a judicial statute. Clients with judicial statute do not have the right to give up the contract unilaterally, the legislation referring only to the persons without a judicial statute.

Your personal data will be used with the sole purpose for which it is intended and has been declared in this site. The information from the order form will be used to send you the confirmation of the order, the undergoing promotions, newsletters, etc.

We oblige not to publish or sell the data base that holds the information regarding personal data of our clients.

Registering as a member, password and behavior as a member

By registering as a member you will be required to choose a user name (e-mail address) and a password. You are responsible by the safe-keeping of your access password as a member of this site, and any activity conducted under your user name represents entirely your responsibility.


This site is copyright protected. The entire content of the site – images, any textual or graphic material, symbols scripts, programs, logos, data base – is property of NATURA SRL and of NATURAL EXPERT SRL and it is reinforced by the law for protecting the author’s right. The use of any elements before mentioned without the permission of the NATURA SRL or NATURAL EXPERT SRL companies is punishable according to the present legislation.

As user, you agree with these conditions and submit to them.

Promotions and contests

We establish our own regulations for the promotions and contests that we organize. These regulations are presented to the possible participants through our own site. Only those orders that respect the rules presented on the site are eligible for the promotions. Also, the promotions are applicable only to the orders that are registered by the company within the time period that the promotion is valid and only in the limits of available stock. We do not guarantee the availability on stock of the products enlisted in the promotion and we can interrupt or annul the promotion at any given time without any notice.

Responsibility limits

The information can be reproduced through printing for your personal, non-commercial home use only. You may not sell, redistribute or reproduce or transmit the information to a third party, incorporated in any type of document or material without the permission of its authors. All trademarks and logos are owned by Casa Panciu or its licensors and you may not copy or use them in any manner.

Disputes and conflicts

Any attempt of unauthorized access to the site and any fraud attempt will be reported to the authorities. Any conflict emerged between the company and the clients will be attempted to be solved friendly by a common agreement between the two parties. In case this is not possible, the legal Romanian laws of this field will apply, and the solving of the conflicts will reside in the power of the Romanian authorities.

Final dispositions

If any of the before mentioned clauses will be found null or invalid, irrespective of the cause, this clause will not affect the validity of the other clauses. With the buying and launching of the order, the client accepts without any objections the terms and conditions of use, the value of these being the same as an eligible signed contract.